Customer service at United Equipment Accessories is one way we set ourselves apart from our competitors. I have been with the company for about 5 years now as a design engineer and I still am amazed by the effort that UEA puts forth to provide outstanding customer service.
Just recently we had a wind turbine customer in Wyoming with a concern regarding the operation and maintenance of a slip ring. After discussing the situation over the phone it was determined it would be beneficial to both the customer and UEA to meet face to face and examine the ring in operation. Within 2 weeks myself and Kent Davis, another design engineer, visited the Wyoming wind farm. What made this trip so challenging was the fact that the slip ring in operation is located 300ft above ground in the nacelle part of the wind turbine.
In the past couple of years I have had the opportunity to climb 2 other wind turbines in the Midwest. However, I came to conclusion that climbing a turbine in the Midwest was much different than climbing at 7000 feet above sea level in Wyoming. It definitely took a little longer to get to the top, but we managed to make it and gather the information we came for. It is very important to us to have our slip ring customers know we care about them enough to make the trip.
By UEA sending two engineers to address the customers’ concerns, we were able gather information that will help us provide better products and services not just to this customer, but to all our customers. This is just one example showing that UEA is dedicated to providing outstanding customer service no matter what the situation may be or how high we have to climb.
A view from the TOP!!