Hands-on Customer Service

Posted on Monday, August 19, 2013 in UEA Blog

Occasionally customers require a more hands on approach to solve their problem. One example is help with the installation of their newly purchased UEA product. In these instances a phone call or merely looking at photos is just not enough to get a feel for what is actually going on.

Recently United Equipment Accessories designed one of our largest slip rings ever for a customer who was also working on an entirely new piece of equipment. The overall design & manufacture went smoothly but the installation proved to be a challenge for the customer due to the slip ring installation being somewhat overlooked in the initial design process.

In this instance UEA, was willing to go the extra mile to help the customer onsite with installation. Actually being able to see the application first hand, I could give them help with options and suggestions on the best way to install the slip ring for the longest life possible. Being there in person and seeing how the equipment functions with the slip ring allowed me to get a much better understanding of the installation issues.

In the past I have also made occasional customer visits to trouble shoot a problem that could not be diagnosed over the phone or email. Being able to see the machine in operation makes it much easier to find the root cause of a problem. Customer service has always been and continues to be a key component in the UEA way of business. We will continue to do whatever it takes to satisfy our customers.

Jesse Shearer

Design Engineer