Next Level Customer Service

UEA handles all sorts of projects that different in complexity. Some are very simple and require nothing more than an email but others can be very complex and require weeks of design discussions with customers.
Jesse Shearer
Engineering Manager

UEA handles all sorts of projects that differ in complexity.   Some are very simple and require nothing more than an email while others can be very complex and require weeks of design discussions with customers.  At times, customers may require a more hands-on approach to address their concerns or assist with installations.  In certain situations, verbal communication or a video chat in Teams may not suffice in fully understanding the issue at hand.  Recently, we developed and designed one of our largest slip rings for a customer who was concurrently developing a new piece of equipment.  While the overall design process progressed smoothly, the installation phase presented challenges due to the slip ring being an afterthought in the initial design phase.

During this particular instance, we were able to provide valuable assistance to the customer by physically observing the application in person.  By being on-site, we could offer practical options and recommendations on the optimal installation methods to ensure the longevity of the slip ring. This would not have been possible through remote communication alone.

This is one example of providing personal customer service in the design and installation phase, but we also can conduct on-site visits to trouble shoot issues that cannot be effectively diagnosed through phone or email correspondence.  Observing the machinery in operation firsthand significantly aids in identifying the root cause of any problems.  At UEA, customer service has always been a fundamental aspect of our business principle, and we remain committed to going above and beyond to meet the needs and expectations of our customers.

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