At United Equipment Accessories (UEA), we take great pride in our customer service reputation. We are known for our long-term customer relationships dating back to 1952. Our customer service department has over 70 years of experience.
UEA’s great relationships and customer satisfaction are not due to only one department. Working closely with sales and engineering is very important and critical to our success. We call this our proven process. Some customers prefer to go straight to one of our engineering team. When that happens, engineering will assist with the new project and then pass the information on to customer service to complete the quoting process.
In other cases, prospective customers start with customer service and if no technical assistance is needed, the quote will be completed quickly by the customer service team. If engineering needs to be involved, we work together until all necessary information is gathered. Our sales team is also ready and able to work with any customer. They will move things to the next department and follow through until each request is completed. Our sales, customer service, and engineering teams work together to ensure that projects are not siloed in one department.
Customer service, sales, and marketing meet monthly to review all quotes for any follow-ups needed. We also look at all new customer sales to make sure everything has been done to meet the customer expectations. We work to ensure all vital information is shared between departments to meet the unique challenges of our customers. At UEA, our goal is to work together between departments to ensure you will have the best customer-focused experience possible!
Curious about the company culture at UEA? Learn more about our proven process and core values here!