Most slip rings can be designed by either a written specification/drawing or just information given by the customer. Occasionally more complex slip rings require an engineer to visit a customer to inspect the application and get a better understanding of what the actual needs are.
During the past year we have worked with a couple of companies overseas on large projects that required a visit. The visit is usually comprised of a tour of the facility followed by an in-depth look at the application using the slip ring. We then present what we could provide, followed by a preliminary design review of our product. Oversea trips are expensive, but the benefits and potential savings down the road outweigh this in most cases. A huge benefit of this is being able to eliminate the possible errors during the prototype design stage that could occur from misinterpreting a written specification. Some of these errors can potentially lead to expensive redesigns and possibly losing the customer. Also, being able to meet these partners in person can really help us down the road as we have a lot of interaction with them during the design stages. This is a positive for our customer relationship later on.
Being able to see the application, meet the customer in person and discuss the product makes it much easier to create a design that will work from the start. Customer service has always been a key component at UEA and we will continue to do whatever it takes to satisfy our customers.
United Equipment Accessories